Returns & Refunds

Last updated: 16 August 2026

We want you to feel confident trying our meal replacement shakes. This policy operates in addition to the consumer guarantees and other rights available under the Australian Consumer Law.

30-Day Money-Back Guarantee

Every eligible website purchase is backed by our 30-day money-back guarantee. Try the product as directed and decide for yourself. If it is not right for you, contact us within 30 days of the date your tracking shows the order was delivered.

The guarantee covers one product item per eligible order. One product item means one jar, one 10-sachet box or one two-sachet trial product. If your order contains several products, the refund is limited to one product item. Original and return shipping costs are excluded.

Guarantee conditions

• The product must have been purchased directly from australianmealreplacementshakes.com.au.
• You must email support@dailyshake.com within 30 days of recorded delivery and provide your order number.
• The product must have been prepared and used according to its label directions for a reasonable trial.
• The guarantee is intended to let you assess the product, not to refund several opened products from the same order.
• A refund cannot be requested solely because you do not prefer a flavour. Two-sachet trials are available so flavours can be tasted before purchasing a larger format.
• We may request reasonable information about your use of the product so we can assess the claim.

Approved guarantee refunds are returned to the original payment method. Bank and payment-provider processing times may vary.

Damaged, incorrect or faulty orders

If your order arrives damaged, incorrect or faulty, email support@dailyshake.com promptly with your order number and clear photographs of the product, parcel and shipping label. We will assess the issue and provide the remedy required under Australian Consumer Law.

Change of mind

Because these are consumable food products, we generally cannot accept a change-of-mind return after dispatch when storage and handling can no longer be verified. This does not affect rights relating to faulty, unsafe, incorrectly described or otherwise non-compliant goods.

Order changes and cancellations

Contact us immediately if an address, product or order needs to be changed. We will try to assist before warehouse processing or dispatch, but changes cannot be guaranteed once fulfilment has started.

How to request help

Email support@dailyshake.com with your order number, the product involved, a short explanation and any relevant photographs. Please do not return a product unless our support team provides instructions.